kindly follow these two steps

Step 1:

Check the technical assistance we gave on the FAQ page to try to troubleshoot the issue. Frequently, we are able to resolve the issue for you without requiring you to send anything back. Asking a professional expert to assist determine that the item is defective rather than being used wrongly is advised if you are unable to resolve the problem on your own using the options provided.

Step 2:

Contact our customer service department and provide your order number, item SN number, and any necessary images or videos to describe your problem in detail. We will review your case using this information and provide appropriate solutions in accordance with our warranty policy for the circumstances of each individual case.

Within 30 days after delivery, we allow unconditional returns for unopened, unused merchandise. However, in these situations, consumers are responsible for paying the nonrefundable return shipping price. We also accept returns for faulty items as long as they are still covered by our warranty. To avoid paying return shipping costs in this situation, we advise returning only the damaged item. Please seek further information first from our customer care department before returning any merchandise.

1 Pod and mod connection component cleaning.

Use a dry cotton swab or one that has been mildly wet on a regular basis to remove any moisture from the connecting points between the Mod and the POD base.

If there is still too much moisture present, it can obstruct the airflow openings and render vaping difficult.

2. What are the procedures for using a pod to vape?

After a new coil has been installed, allow it to sit for three minutes before using it to vape.

You need to inhale a little harder for the first few puffs

3. The rubber plug’s use.

Make sure the rubber stopper is properly placed once the e-liquid has been added to the pod. Make sure to flatten any warp if there is any to prevent leaks.

4. How should POD be stored if they won’t be used for a while?

To prevent e-liquid leakage and to keep the mod out of children’s reach, it is best to fully charge it before removing the cartridge.

before simply vaping normally after that.

You will receive an “Order Confirmed” screen with your order reference number if your order was properly completed. An email confirming your order will be sent to you, and the order will also show up in your account section. You will receive a shipping email after your item ships, and the order status in your account section will also change.

Please get in touch with a staff member if you think you placed an order but it isn’t showing up in your account. They will be pleased to assist you.

For information on all product warranties, kindly visit this page on our website.

1. Please take care not to unscrew the coil at an angle when doing so.

2. If a coil has been in use for a long time and is difficult to unscrew, try using a dry cloth or piece of paper (which has more friction).